Refund & Return Policy
Effective Date: 9-27-2025
At Kartstore, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our Refund & Return Policy explains how we can help.
Returns
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You may return most items within 7 days of delivery.
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To be eligible for a return:
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The item must be unused, in its original packaging, and in the same condition you received it.
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Proof of purchase (order confirmation, invoice, or receipt) is required.
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Certain items are non-returnable for hygiene or safety reasons, including:
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Personal care products (e.g., opened skincare, body, or hair items)
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Intimate or sanitary goods
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Customized or made-to-order items
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Digital/downloadable products
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Refunds
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Once your return is received and inspected, we will notify you by email.
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If approved, your refund will be processed back to your original payment method within 1-2 business days.
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Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
Exchanges
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If you received a defective or damaged product, we will replace it at no extra cost.
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Exchanges are only available for the same item (size/color variations where applicable).
Cancellations
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Orders may be canceled within 24hr of purchase if they have not yet shipped.
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Once shipped, cancellations are not possible — but you may request a return after delivery.
Shipping for Returns
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You are responsible for paying return shipping costs unless the return is due to our mistake (wrong/defective item).
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For returns, please ship to:
Kartstore
Same as the shipping address.
Contact Us
If you have questions about your return or refund, contact us at:
Kartstore
Email: kartstore.org@gmail.com
Phone: 9257630048
Address: Genesis Mall, Bhiwadi, Rajasthan, 301019
